WHERE DO YOU SHIP TO?
Currently we only offer shipping to the contiguous United States and Alaska. Due to agricultural regulations we currently do not ship to Hawaii, Puerto Rico, FPO's, DPO's and APO's and all other countries.
WHEN WILL MY ORDER SHIP?
If your order is placed by 12pm PST your order will ship the same day otherwise it will likely ship the next business day. If you place your order after 12pm and you really want it to ship the same day contact us asap and we might be able to get it out for you. We don't ship on weekends or holidays.
If there is a delay for any reason we will contact you and notify you why there is a delay and how long it will be.
WHEN WILL I RECEIVE MY ORDER?
Free Shipping/First Class Mail takes approximately 3-5 business days, Priority Mail takes 1-3 business days. Shipping times can vary during holidays or due to extreme weather.
MY ORDER NEVER ARRIVED, WHAT DO I DO?
First things first, double check your tracking information and see if it shows delivered. If it does be sure to check all the areas around your home, apartment or office that the delivery person may have left your package. Also double check with your neighbors.
If you believe your package was stolen then contact your local mail provider ASAP. Some locations now have the ability to tell you what part of your place the delivery person left your package and who it was that delivered it. If your package was indeed stolen you will have to make a claim with your local mail provider. Unfortunately we can't refund order due to theft so we recommend that you purchase insurance if it's over $100 in value.
We are always happy to help in any way so don't hesitate to contact us if you have any questions.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
We always make sure we pack our items with great care. But despite that, damage can happen. First things first, open your package, if your items are not damaged then no further steps are needed. If your items are damaged here are the proper steps to take care of this issue:
• Keep the damaged packaging and items
• Contact Us within 5 days after your order is delivered with photos of the damaged product and packaging (don't forget to provide your order number in the email).
• Once we receive the photos of the damaged product we will ship out a new one ASAP, free of cost to you. The sooner you send us the photos the faster we can send out your new product.
AIR PLANT GUARANTEE
We guarantee our air plants for 7 days. If something happens to your air plant within this time please contact us within 7 days of delivery for a replacement plant.
*Please Note that this does not apply in all cases, for instance, if your dog chewed on your air plant or if you accidentally left it outside in freezing weather.
WHY DON'T YOU GUARANTEE YOUR AIR PLANTS LONGER?
The reason we only guarantee our air plants for 7 days is because after this point it is up to you to keep them alive. If they don't receive enough light, too much light, too little water or too much water and die it's not our fault. They are living plants therefore many factors can play a key into why they might have perished. Since we are a small business we can't afford to refund or send out new air plants whenever they die in the hands of a customer. We hope you understand.
If you suspect that your air plant may be dying (after 7 days) go ahead and email us some photos and any information about how it was treated and we will be more than happy to try and help you save it.
DO YOU GUARANTEE YOUR OTHER PRODUCTS?
Yes we do! In fact all our other products (besides products with air plants permanently affixed) are guaranteed for 30 days upon receipt.
RETURNS & EXCHANGES
Please refer to our Return Policy for information about Returns and Exchanges
I GAVE THE WRONG ADDRESS, CAN I CHANGE IT?
If you gave us the incorrect address and your order hasn't shipped yet please contact us ASAP and we can change the address for you. If your order has already shipped via USPS you can try to intercept the package online here
or you can contact your local mail carrier and they might be able to re-route your package to the correct address. If your package was sent via a different carrier please contact us and we can help.
Please Note: If you provided us an incorrect address we are not responsible if you do not receive your package. You will be responsible for any additional charges this may accrue.
DO YOU OFFER WHOLESALE/BULK?